Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Wrt791
Level 7

Recent update = Volume buttons not working

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Model 3810X

After the recent update on 4/20/21 to

10.0.0.  Build 4177.

The volume and mute buttons no longer work.

Prior to the update, the remote worked perfectly.

Will there be an update to resolve this issue/bug?

1 Solution

Accepted Solutions
Tivoburkee
Level 21

Re: Recent update = Volume buttons not working

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You'll have to reprogram it for your tv, go to settings> remote & devices> remote> remote in use> program tv> follow prompts

Edmund

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27 Replies
Tivoburkee
Level 21

Re: Recent update = Volume buttons not working

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You'll have to reprogram it for your tv, go to settings> remote & devices> remote> remote in use> program tv> follow prompts

Edmund

View solution in original post

Wrt791
Level 7

Re: Recent update = Volume buttons not working

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Thank you.

That resolved the issue

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Patty46
Level 7

Re: Recent update = Volume buttons not working

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Resetting the TV & remote did NOT work.  The volume & mute are still not working, & my TV could not be found in the complete 50 codes.  What do I need to do now?

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NikV
Level 7

Re: Recent update = Volume buttons not working

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did you solve your problem?

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Patty46
Level 7

Re: Recent update = Volume buttons not working

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No

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Tivoburkee
Level 21

Re: Recent update = Volume buttons not working

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You get better results when the roku isn't buried behind the tv while programming for the tv. So move it to hdmi along the side of the tv or if you have hdmi coupler attach it to hdmi cable bring to the front of the tv. And also use new batteries when programming. Of course once its programmed you can move back behind the tv. 

Edmund
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Cotehousehold
Level 7

Re: Recent update = Volume buttons not working

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Thanks. Your solution worked to get the volume control working again.

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TDDAKINS
Level 7

Re: Recent update = Volume buttons not working

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I am having this same issue.  Tried to go through the following steps, it did not work.  Any other ideas?

Settings> remotes & devices> remotes> enhanced voice remote(the remote I have in use) > set up remote for TV control

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TDDAKINS
Level 7

Re: Recent update = Volume buttons not working

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I have the same issue and this did not resolve my problem.  Any additional solutions?

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