Hi, I've been running 9.3 build 4150 since May 16 on my 2720x and the volume control range is still restricted to between 24 to 26, which is too loud for some programming, and I worry about damaging my hearing sometimes. I saw the first 9.3 build release back in April which did re-enable the headphone audio. I'd suggest hiring some forum members to test your builds before distribution. This mistake never should have made it past beta test.
Roku 2 2720X, software version 9.3.0 build 4170-06 - Private listening stuck on 16 and goes down 2 notches only to 14. I thought it was an issue with a stuck button on the remote and I attempted to break open the remote but was not successful. From the posts here, it was caused by an update from last year. So I said, since this Roku is really old, I bought the $79 Ultra from Walmart. The volume worked great but it will not hold the resolution, I set it to 1080p but seems after a commercial, it resets itself to 4k and all the character's heads are cut off. After my nth try, it seems the new one has a new bug too and it is a lot worse - almost forcing you to buy a 4k TV. I returned the Roku. So now, I am making do with a 16 volume audio - using a Bose Noise cancellation headphone, so I am still able to hear most of the audio. I hope this gets fixed. A new Roku will just introduce worse problems.
@RokuDanny-R I dont understand. I too am on 9.3.0 build 4170 (thats all my roku says) no new updates since 6/1/2020. I still have no audio and have tried a few different headsets, earbuds, etc. My volume control appears like it is working on screen for the headphones but I still get no audio. This is very frustrating that this feature basically worked for a day since I bought it 7 months ago.
Thanks for your recent posts and patience regarding this issue.
Can you please provide us with the following information: -Roku device model number -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -a summary of the issue you are experiencing. Specifically in regards to when trying to change volume does it go any higher and what happens?
Once I have this information I will be able to pass it along to the appropriate team to look further into.
The earbuds that came with the ultra roku worked before but no longer work for our TV. I tried them on other devices and they work fine. Changed batteries....still not working. We have not changed anything.
Will ROKU provide us with a new remote? What more can I try?
Can you please clarify the issue you are experiencing? The earbuds work with any other device, but the remote for your Roku Ultra? Have you checked to make sure the headphones are plugged correctly into the socket or to see if there is anything blocking or lodged in the headphone jack? For troubleshooting purposes, have you tried using another headphone (that is working) and seeing if you are able to hear when using the private listening on your remote?
With more information we will be able to assist you further.