Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
I have a brand new Roku streaming stick plus. The remote is paired but the OK button does not work which means I can not select my wifi network to set up the device. Other buttons work, but there is no way for me to choose my wifi network. I contacted support through email but so far nothing works. The batteries are brand new and I tried another set. I also tried using different channels on my router. Still no luck. Please help!
Re: OK button not working, can't select a network.
Bad remote, all roku remotes are on backorder, you can go to to your local walmart or best buy and buy Roku wifi voice remote separately, model rc-al7r. Or amazon:
Thanks for the posts. I'm sorry to hear about the experience—that's not what we aim for.
Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Re: OK button not working, can't select a network.
I have the same problem now ? how can I resolve it ?Only the OK button is not working . Tried resetting the remote, re-pairing, switched Roku on and off. Nothing seems to work
Re: OK button not working, can't select a network.
Did you get an answer on this.
Im having the same problem on a (new) recondition device. All the buttons will make the device light blink but the OK does nothing, so I cant set it up.
Re: OK button not working, can't select a network.
It sounds like a dirty remote button. The remotes are a real pain to take apart to clean, so if you have anything other than a stick it's probably easier to get a cheap universal remote.
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Re: OK button not working, can't select a network.
Hmm... then I'm at a loss unless it's just a faulty remote. I'd try to return it or if it's still under warranty then I'd try to get it replaced. I just don't believe any software update or device resets would have any effect on one button.
