Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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wdeitz
Level 7

Info button on remote doesn't work

I have brand new Roku ultra. When I press the * key for information about a program, the screen loads a pattern of unreadable lines instead of legible words. How do I fix this, or is remote or player not working, needs replaced.

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Tivoburkee
Community Streaming Expert

Re: Info button on remote doesn't work

try a restart:

 

settings> system> system restart> restart

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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