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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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MollyBrown
MollyBrown
Level 7
‎06-18-2019 07:15 PM

IR Remotes All Stopped Working on Multiple Rokus

I have three Roku 3s and the IR remotes all stopped working on all three Rokus. Changed batteries, no change. Tried each remote on different Rokus, no change. The one Roku Bluetooth remote I have still works. I configured my old Harmony 650 universal remote and that isn’t working either. I have the latest update installed in every Roku, Build 4111 Software: 9.1.0. Help!

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RokuDanny-R
Roku Employee
Roku Employee
‎06-19-2019 09:10 AM

Re: IR Remotes All Stopped Working on Multiple Rokus

Hi,

Thanks for letting us know about the issue that you are experiencing.

What Roku device models do you have? 

Detailed information regarding troubleshooting IR remotes can be found in the support page here: https://support.roku.com/article/360004813993-how-do-i-resolve-problems-with-my-roku-ir-infrared-rem...

Thanks,
Danny
Danny R.
Roku Forum Moderator
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