Remotes & Accessories

[ronberge88]

i have a Roku Express. About a month  ago the remote was lost so I started using the Roku remote app on my phone. Then i was having problems with my internet so I got a new wireless modem from Shaw.  i need to change the network settings on the Roku but I can't get to the settings without the remote. I got an insignia Roku remote that works but it won't pair with the Roku device. Any suggestions.

[atc98092]

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@ronberge88 wrote:

i have a Roku Express. About a month ago the remote was lost so I started using the Roku remote app on my phone. Then i was having problems with my internet so I got a new wireless modem from Shaw.  i need to change the network settings on the Roku but I can't get to the settings without the remote. I got an insignia Roku remote that works but it won't pair with the Roku device. Any suggestions.

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The Express uses an IR remote. You can get a new one from Roku here (it's the simple remote), or many stores sell generic IR remotes for $10 or less. Just make sure the package says it has codes for Roku. 

[Tivoburkee]

Yes you need a remote, it doesn't have to be a true roku remote a cheap universal remote that has roku listed will do. Roku tv remotes use a different IR code then stand alone roku like your express. Roku's simple remote is on back order, if you go to ebay look for roku remotes without a power key, remotes with power keys are Roku tv remote which is worthless to you as I have found out. 

[Emf0002]

Our Roku remote stopped working ages ago and we switched to controlling it from an app on the phone. I have a new WiFi router now, and we cannot connect to the device. The remote is not responding (and hasn’t in months) and there is nothing I can find on the app to connect my new WiFi to the Roku. 
I didn’t find help in the many posts but tbh it was a little overwhelming to sift through all of that. Someone from Roku please help me! 

[renojim]

You should have sifted through more posts as this question has been asked and answered at least a hundred times.  You need a remote!  Post the model number of your Roku (written somewhere on it) and someone will help with which remote you need.  If you have a purple stick, you are out of luck.  If you can remember your old Wi-Fi SSID and password and you can configure your new Wi-Fi to match, your Roku should connect.