Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.

I bought a ruko express a few months ago and the remote control has the volume and mute buttons. I just bought a ruko premier, which is an upgrade from the express, for another tv I have and the new remote does not have these buttons. Why is that?? It's an upgrade not a downgrade. I don't want to buy another remote. Any advice would be great.

2 REPLIES 2\

Your express is 2019 plus edition, where the Premiere didn't get an upgrade last year, and the only thing differing it from the premiere plus version is the wifi remote in the plus edition of the premiere, where yours came with simple IR remote.

Edmund
Roku Community Streaming Expert

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Thanks for the reply. So in other words I got screwed