Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Battery issues with my Roku Ultra 4660X2

My Roku Ultra 4660X2 is using brand new batteries for the remote control at a fast pace.

I’ve seen this issue mentioned numerous times on this community board and would like help fixing it. 

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5 Replies
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Level 17

Re: Battery issues with my Roku Ultra 4660X2

I've seen this same problem posted for a number of different models. Aside from unplugging the earphones when not in use for those models (like yours) with an earphone jack built into the remote, I don't recall ever seeing a definitive solution.

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Level 19

Re: Battery issues with my Roku Ultra 4660X2

They're not going to roll a truck and look under the hood of your remote. Only remedy is a replacement remote, which to get they take off line to get private info on where to ship the remote. People get upset because they don't see a happy ending posted, that's because ungrateful people don't come back and give a positive feedback. 

Edmund
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Level 7

Re: Battery issues with my Roku Ultra 4660X2

Thank you for your response, I appreciate it. How do I start the process of getting a replacement remote?

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Roku Employee
Roku Employee

Re: Battery issues with my Roku Ultra 4660X2

@snichols1970 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Battery issues with my Roku Ultra 4660X2

I use a RC-AL2 remote that has the same problem, fresh AAA batteries only last at most 8 weeks.     I've noticed that when I view the remote with an IR sensitive camera, the IR LED will continue to flash even when no button is being pushed.    Doesn't happen all the time, but has happened repeatedly.   This would explain the  excessive battery drain on this ROKU remote at least.    It also means the remote has a design flaw built into the unit.

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