Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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snichols1970
Level 7

Battery issues with my Roku Ultra 4660X2

My Roku Ultra 4660X2 is using brand new batteries for the remote control at a fast pace.

I’ve seen this issue mentioned numerous times on this community board and would like help fixing it. 

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9 Replies
makaiguy
Level 20

Re: Battery issues with my Roku Ultra 4660X2

I've seen this same problem posted for a number of different models. Aside from unplugging the earphones when not in use for those models (like yours) with an earphone jack built into the remote, I don't recall ever seeing a definitive solution.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Tivoburkee
Level 20

Re: Battery issues with my Roku Ultra 4660X2

They're not going to roll a truck and look under the hood of your remote. Only remedy is a replacement remote, which to get they take off line to get private info on where to ship the remote. People get upset because they don't see a happy ending posted, that's because ungrateful people don't come back and give a positive feedback. 

Edmund
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snichols1970
Level 7

Re: Battery issues with my Roku Ultra 4660X2

Thank you for your response, I appreciate it. How do I start the process of getting a replacement remote?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Battery issues with my Roku Ultra 4660X2

@snichols1970 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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jga41
Level 7

Re: Battery issues with my Roku Ultra 4660X2

I use a RC-AL2 remote that has the same problem, fresh AAA batteries only last at most 8 weeks.     I've noticed that when I view the remote with an IR sensitive camera, the IR LED will continue to flash even when no button is being pushed.    Doesn't happen all the time, but has happened repeatedly.   This would explain the  excessive battery drain on this ROKU remote at least.    It also means the remote has a design flaw built into the unit.

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RemoteProblems
Level 7

Re: Battery issues with my Roku Ultra 4660X2

I am having an issue with rapid battery drain on my RC-AL2 remote as well that came with my streaming stick.  All my other remotes that came with my other four roku devices work fine.  Please advise how I can replace? Thank you!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Battery issues with my Roku Ultra 4660X2

@RemoteProblems 

Thanks for the post.

Please be aware that the Roku Ultra 4660X is an older device that is no longer under warranty. It's possible that the remote may simply be on its way out.

If you need a replacement remote for your Roku device you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator
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danclark444
Level 7

Re: Battery issues with my Roku Ultra 4660X2

I am also having issues with my remote burning through batteries within a week.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Battery issues with my Roku Ultra 4660X2

@danclark444 

Thanks for the post.

Can you please provide us with more information about the issue you are experiencing? What Roku mode device do you have?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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