Hi,
Can you give us more details regarding the situation you are experiencing?
What device are you using? Has this device been setup and activated already? Have you tried using another TV to see if you are experiencing the same issue?
For more help with your issue, please see our Tips for Creating a Help or Support Topic in the Community. Including important details in your issue report helps us better understand the specific issue you are reporting.
Thanks,
Danny
Danny R.
Roku Forum Moderator
