Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jack1985
Level 7

Vimeo on demand issues

I have the Vimeo app on Roku express 3900EU and am having a nightmare trying to watch Vimeo on demand.

I have just bought a series subscription to watch via Vimeo on demand. Whenever I use the Vimeo app on Roku I am having issues. I go to the watch later section, whenever I try to scroll videos the thumbnails all start flashing. When I press play a different video to the one I selected plays, it plays the video one to the right!

When I try to go back and pick the correct video nothing plays at all, I have to close and reopen the Vimeo app to get it to work. I have updated both Roku and the Vimeo app to the latest version, and I have tried on 2 rokus (both express) and got the same issue.

Can anyone help?
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6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Vimeo on demand issues

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is Vimeo the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the Vimeo channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Vimeo channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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robp
Level 7

Re: Vimeo on demand issues

Didn't work for me.  Vimeo looks good until I attempt to log in -- even after following your instructions, above, although Vimeo shows a mostly blank screen with me already logged in!  When I logout and then enter the activation code, the TV never refreshes, and my Android phone shows this error message:

Uh oh, something went wrong!

It looks like we're missing some required info, or the info you submitted was invalid. If you go back to the previous page and try again, it may work. If you receive this message again, please contact the app developer.

 

Natalie9195
Level 7

Re: Vimeo on demand issues

Removing, restarting, re-adding Vimeo did not correct the linking issue for me.  I have restarted the Roku Sound Bar, restarted the wireless router.  

after an hour of trying, I'm frustrated to say the least.

Andreapallen
Level 7

Re: Vimeo on demand issues

Same deal! Keep trying...nothing

Justme2020
Level 7

Re: Vimeo on demand issues

Same here. Started on Christmas eve (2020). It worked great and then I tried later in the evening and it gave me a blank screen. 

I also tried unload, reboot, reload...no change. 

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OllyO
Level 7

Re: Vimeo on demand issues

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