Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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swelch421
Level 7

Vertical lines

Roku home screen works great, but when I choose any app (Hulu, Netflix, live, Disney etc) then choose a show, it loads but when show plays screen turns to black and white vertical lines. So we can hear but cannot see! Help! 

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3 REPLIES 3\
saramdavison
Level 7

Re: Vertical lines

Did you figure this out? Mine is doing the same thing. 

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whiskyzulu
Level 7

Re: Vertical lines

Hi! I found your thread looking for an answer because I just had this happen JUST NOW - I unplugged the TV from power for 30 seconds and it came back normal! I hope that helps.

I've been a whirling dervish, work-a-holic, embodiment of business since I came flying out of the womb in the 70s (as Nixon was exiting stage left). #Muse
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OG_Ronny3
Level 7

Re: Vertical lines

Well all I did was hold the reset button for around 10-15 seconds and it worked again. So basically what I'm trying to say is reset your roku box😁

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