Playback Issues - Audio/Video & Power

[toe]

I knew that once I posted my Enlarging Picture the problem would go away, it did. I hope I'm lucky again. I often get an interruption in broadcast with the Sorry message above. Sometimes it goes away after a few minutes but last night it didn't. It required me to remove power from the stick for a few minutes then it was OK. When I had the Enlarging Picture problem the same action, removing power, was required to fix that as well. I'm starting to think I have another bad stick unless the fault is typical to Roku.

Any suggestions?

Thx, Tony

[atc98092]

Never seen a message like that. Is it within one specific channel? Affecting multiple channels? 

YouTube had a major, international failure a couple of nights ago and nothing could be played from any device, including web browsers. But that appears to be completely resolved. 

[toe]

Hi atc, no, it's not one particular channel. While watching it starts by the picture and sound freezing then trying to catch up. Then the screen will go black except for a "lack" of progress bar in the middle of the screen then the screen goes blue with the msg Sorry, we're having trouble playing this. It's been happening for a while but seems to be getting worse. Last night it struggled for several minutes with no luck so I switched to antenna (sorry) and unplugged the power to the stick. An hour later it worked again.

Thx, Tony

[atc98092]

Weird. You might be encountering network connection issues, and it varies because of changes from whatever is causing the interference. I'd first try changing the channel your wireless is using. I can't tell you how to do that, because every wireless router/access point has different control consoles. 

[toe]

atc, thx. I'll research your suggestion. Losing Internet is possible. I'll 1st see if power cycling the stick helps, most of the time it does.

Thx again, Tony