Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku will not power up

Roku died after 9.2.0 4131 update. Worked for 30 seconds after update

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4 Replies
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Level 19

Re: Roku will not power up

Thanks for the note. Please review our post for how to create a support topic in the Community and include additional information about which model of Roku device you are using, and any troubleshooting steps you've tried. 

I'd recommend unplugging your device from power, ensuring that you are using the original AC power adapter included when you purchased your device. 

As a last step in troubleshooting step, you might also try performing a factory reset. You can see steps for doing that here: https://community.roku.com/t5/Welcome-to-the-Roku-Community/How-to-Create-a-Help-or-Support-Topic-in...

 

Thanks,

Tanner

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Level 7

Re: Roku will not power up

My Roku will not power up, I can't do anything about it since this last update because it won't even turn on! What do I do?? Thanks a lot Roku.
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Level 7

Re: Roku will not power up

none of the trouble shooting tips worked

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Level 19

Re: Roku will not power up

Thanks for the notes. If troubleshooting using a different power adapter or different power cable isn't helping resolve the issue, please get in touch with our support team here for help with questions about returning your Roku device or managing your order: https://support.roku.com/contactus

Our support team can assist with any additional troubleshooting or available options under warranty. 

 

Thanks,

Tanner

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