Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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gdaddy35173
Level 7

Roku tv not playing some movies but will play through roku device on other tv's

I have a Sharp Roku tv. In the Roku channel app it will not play certain movies. For example the movie "A Christmas Carol" 1984 with George C Scott. It will play on my other tv with a Roku device connected to it. No issues on other tv. But this and other movies will not play on the Roku tv. A model "LC-32LB481U". It also will not play "A Miracle On 34th Street" 1934. The movies will show loading but never begin to play. The screen will eventually time out. Is this an apparent Sharp issue. Both tv's and all devices use the same router and internet. HELP PLEASE. Should I just switch to using a Roku device on my Roku tv and see if that works? Honestly I am not that technology skilled when it comes to electronics. I just want to turn them on and have them work properly. I would appreciate any help. Thanks

 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Roku tv not playing some movies but will play through roku device on other tv's

Are these non-playing movies all on the same channel?  Try removing the channel, restarting the tv to clear its memory (Settings | System | Power | System restart), then reinstalling the channel

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
gdaddy35173
Level 7

Re: Roku tv not playing some movies but will play through roku device on other tv's

Have tried all that. Thanks for your suggestions.

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