Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
philtour
Level 8

Roku stick 3600 - Frozen image and then no more power light

Hi community,

Today, I was streaming a series on Philo via my Roku stick 3600.
Suddenly, the image froze. Then the Roku turned off.

Now the light is not on anymore. I tried to plug it via USB, wall. Tried different cable. Still no light.

Does it mean the stick is "dead"?

Any chance to get it replaced by Roku as it looks like an anormal technical issue?
FYI, I purchased the Roku stick in 2017 on BestBuy.com.

Thanks in advance for any help / advice!

Philtour

0 Kudos
5 REPLIES 5\
boogernose
Level 18

Re: Roku stick 3600 - Frozen image and then no more power light

Getting NO light whatsoever?

I doubt a factory reset will help. Even though you can try it.

It is Three years old. They aint gonna exchange it Im sure.

But new Roku's are very affordable I think.

---A problem clearly stated is a problem half solved---.
philtour
Level 8

Re: Roku stick 3600 - Frozen image and then no more power light

After a few hours of leaving the stick unplugged, the light is now back but it is very weak. Not the normal intensity.
The TV still mentions "no signal" and the hard reset does not have any effect.

 

It is a bit sad to realize that a Roku stick just naturally dies after 3 years of normal usage Smiley Sad

0 Kudos
boogernose
Level 18

Re: Roku stick 3600 - Frozen image and then no more power light

its the power supply.

Probably a bad connection at the stick.

Try a different cord.

Otherwise put a plant in it and stick it in your window.

---A problem clearly stated is a problem half solved---.
philtour
Level 8

Re: Roku stick 3600 - Frozen image and then no more power light

Tried different cords. Same sad result!

Thanks for your time and advice.
I will contact Roku.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Roku stick 3600 - Frozen image and then no more power light

Was it powered when you did the reset? It has to be, and press the reset button for over 30 seconds or more. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos