Playback Issues - Audio/Video & Power

[DonnaRez66]

I’ll try to do this tonight as I only usually have time to watch tv on weekends. If not tonight, I’ll definwtly get it done by the weekend. Thanks!

[treal]

yep it doesnt work im still having this issue

[RokuTannerD]

@treal Thanks for following up. A few more questions here:

- Have you tried removing the channel from the home screen, restarting your Roku device, then adding the channel back again?
- Which model of Roku device are you using?
- What channel are you watching when you experience this issue?


Thanks,
Tanner

[treal]

i watch play usb and pluto tv and i use tcl tv

[Pjbruce]

Before I go to the step of having to delete and add back streaming services, as this is happening on all of them,  has anybody tried this and did it correct the problem? Because honestly,  the consumer/user should not have to go to these lengths when clearly this is a problem with the Roku platform that arose last week after they did an update.  In my case it has messed up a device that I have never, ever had a problem with before.  And now, I along with what appears many others have to jump through hoops on our end to get the functionality of our devices back.

[Amethystrndrp]

I was informed that the issue was resolved just unplug the roku from the power and plug back in. *knock on wood* I haven't had the issue this week. And we've watched a couple movies at least

[DougH2]

Mine returns to "pair new remote" screen after I set the remote down, stream for a few minutes and then touch the remote, or any of my 3 tv/universal/soundbar remotes. Or just touching the table they are sitting on!

HELP! My only solution is to use the remote in the Roku app on my phone! 

[RokuDanny-R]

@DougH2 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to pass along your information to our Support team who will be able to assist you further.

Thanks,
Danny

[DougH2]

Attn: Danny R.
Roku Forum Moderator

I'm sorry but I can't see how to PM you from these community pages

Doug

[atc98092]

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@DougH2 wrote:

Attn: Danny R.
Roku Forum Moderator

I'm sorry but I can't see how to PM you from these community pages

Doug

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Click on the name next to their avatar, then click View Profile, and on the page it takes you to there is a button to send a PM to the person.