Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DonnaRez66
Level 7

Re: Roku returns to home screen while streaming

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I’ll try to do this tonight as I only usually have time to watch tv on weekends. If not tonight, I’ll definwtly get it done by the weekend. Thanks!
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treal
Level 8

Re: Roku returns to home screen while streaming

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yep it doesnt work im still having this issue
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Community Manager
Community Manager

Re: Roku returns to home screen while streaming

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@treal Thanks for following up. A few more questions here:

- Have you tried removing the channel from the home screen, restarting your Roku device, then adding the channel back again?
- Which model of Roku device are you using?
- What channel are you watching when you experience this issue?


Thanks,
Tanner
Tanner D.
Roku Community Manager
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treal
Level 8

Re: Roku returns to home screen while streaming

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i watch play usb and pluto tv and i use tcl tv
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Pjbruce
Level 8

Re: Roku returns to home screen while streaming

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Before I go to the step of having to delete and add back streaming services, as this is happening on all of them,  has anybody tried this and did it correct the problem? Because honestly,  the consumer/user should not have to go to these lengths when clearly this is a problem with the Roku platform that arose last week after they did an update.  In my case it has messed up a device that I have never, ever had a problem with before.  And now, I along with what appears many others have to jump through hoops on our end to get the functionality of our devices back.

Re: Roku returns to home screen while streaming

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I was informed that the issue was resolved just unplug the roku from the power and plug back in. *knock on wood* I haven't had the issue this week. And we've watched a couple movies at least
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DougH2
Level 7

Re: Roku returns to home screen while streaming

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Mine returns to "pair new remote" screen after I set the remote down, stream for a few minutes and then touch the remote, or any of my 3 tv/universal/soundbar remotes. Or just touching the table they are sitting on!

HELP! My only solution is to use the remote in the Roku app on my phone! 

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Roku Employee
Roku Employee

Re: Roku returns to home screen while streaming

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@DougH2 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to pass along your information to our Support team who will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DougH2
Level 7

Re: Roku returns to home screen while streaming

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Attn: Danny R.
Roku Forum Moderator

 

I'm sorry but I can't see how to PM you from these community pages

Doug

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atc98092
Level 17

Re: Roku returns to home screen while streaming

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@DougH2 wrote:

Attn: Danny R.
Roku Forum Moderator

 

I'm sorry but I can't see how to PM you from these community pages

Doug


Click on the name next to their avatar, then click View Profile, and on the page it takes you to there is a button to send a PM to the person. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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