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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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soulsite1
Level 7
‎03-22-2020 11:54 AM

Roku is blocked from operating after installation of Sonos Beam sound bar.

After connecting my Sonos Beam sound bar the HDMI2, 3, and 4 ports on my Samsung 800 series Smart TV were "taken over" by the Sonos app.  The ports are labeled differently ("Receiver") and no matter what port I plug the Roku 3810X streaming stick into, it will not work.  Before this, it worked perfectly.

Ideas?  Anybody know what has happened here??

Thanks.

Barry

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makaiguy
Level 19
‎03-23-2020 09:16 AM

Re: Roku is blocked from operating after installation of Sonos Beam sound bar.

Sounds like a question best directed to Sonos and/or Samsung.

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