Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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soulsite1
Level 7

Roku is blocked from operating after installation of Sonos Beam sound bar.

After connecting my Sonos Beam sound bar the HDMI2, 3, and 4 ports on my Samsung 800 series Smart TV were "taken over" by the Sonos app.  The ports are labeled differently ("Receiver") and no matter what port I plug the Roku 3810X streaming stick into, it will not work.  Before this, it worked perfectly.

Ideas?  Anybody know what has happened here??

Thanks.

Barry

0 Kudos
1 Reply
makaiguy
Community Streaming Expert

Re: Roku is blocked from operating after installation of Sonos Beam sound bar.

Sounds like a question best directed to Sonos and/or Samsung.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.