Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
soulsite1
Level 7
‎03-22-2020 11:54 AM

Roku is blocked from operating after installation of Sonos Beam sound bar.

After connecting my Sonos Beam sound bar the HDMI2, 3, and 4 ports on my Samsung 800 series Smart TV were "taken over" by the Sonos app.  The ports are labeled differently ("Receiver") and no matter what port I plug the Roku 3810X streaming stick into, it will not work.  Before this, it worked perfectly.

Ideas?  Anybody know what has happened here??

Thanks.

Barry

0 Kudos
Reply
1 Reply
Highlighted
makaiguy
Level 16
‎03-23-2020 09:16 AM

Re: Roku is blocked from operating after installation of Sonos Beam sound bar.

Sounds like a question best directed to Sonos and/or Samsung.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
Reply