Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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1290wieber
Level 7

Roku express acts as if remote is being used randomly even with batteries taken out of remote

On any app, Chanel, and even on the home screen, the roku express acts as if the remote is being used randomly. 
Batteries have been taken out of the remote, but every few seconds the indication tone will sound (the sound that’s heard when the remote is used) 

while streaming, it’s like the ‘OK’ button is being pressed and will sometimes restart the episode. (Hulu and Sling) 

soft and hard resets have been tried.

 

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renojim
Level 21

Re: Roku express acts as if remote is being used randomly even with batteries taken out of remote

Maybe someone's using an app.  Try turning off "Control by mobile apps".

Settings->System->Advanced system settings->Control by mobile apps->Network access->Disabled

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