Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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tomesme
Level 7

Roku app icons visible: press play only blank screen with audio

When I open Roku all is normal. I click an app icon, say Netflix, choose something to watch, and then play it. Audio comes on but no images. I've tried replacing HDMI cable: still the same issue. 

2 Replies
Djsodomizer
Level 7

Re: Roku app icons visible: press play only blank screen with audio

I had the same problem. Turning it on and off didn't work. So I did the next best thing. I unplugged it, waited about a minute, then plugged it back in. When everything booted up, it worked like normal, with video. Hope this helps for you.

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NYmom
Level 7

Re: Roku app icons visible: press play only blank screen with audio

I am having the same problem with my new Roku Ultra. It worked when I first got it, now I'm getting a black screen when playing video. I tried unplugging it and sometimes it worked. Now it's not working anymore. I'm emailing support for over a week now and getting nowhere. I have several Rokus and they work fine.

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