Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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marcdanziger
Level 7

Roku Ultra won't display video from Netflix or Prime (but does display menus/backgrounds)

Just replaced a Gen 1 with an Ultra. Setup was easy. Menus display, screensavers, etc. all good.

But - frequently (but not always) when we watch Netflix or Prime, the video doesn't display.

Using a Marantz 7013 AVR to an older plasma 1k TV. I'm guessing it's a video standards issue, but in config, I have it set on 1080p and again - all static elements display consistently.

While playing I'm getting audio and subtitles, w/o video.

But if I reboot the Roku, the video will appear.

Any suggestions?? 

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