Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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tbritton
Level 7

Roku 3 stopped working during Netflix and now the ROKU numbers bounce

We've got a ROKU 3 connected to a Samsung Smart TV. While watching Netflix the screen went dark and then the ROKU letters appeared on the screen, bouncing. I've unplugged the TV and Roku, I've reset the router, I changed the batteries in the remote, which is completely unresponsive, I've changed the HDMI cable and I've done a hard reset. Nothing works.

Any thoughts what to do next?

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2 Replies
bcaa8ra
Level 7

Re: Roku 3 stopped working during Netflix and now the ROKU numbers bounce

I don't know if this is your problem. But recently I had a similar problem.
When starting Netflix the screen went black, Netflix support was of no help.
What I figured out was happening is that when starting Netflix, the Roku box was switching into an resolutions unsupported by my TV.
So I changed the Roku setting FROM automatic to 1024, this solved the problem.

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msjinc
Level 7

Re: Roku 3 stopped working during Netflix and now the ROKU numbers bounce

Same thing just happened to me.

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