Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7


My resolution was changed and now screen is frozen on resolution mismatch. Change devices resolution. Screen frozen on this message

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Level 20

Re: Resolution

I assume this means it is not responding to any input from the remote.

Normally, I'd suggest doing a restart via Settings > System > System restart but if it's not accepting command from the remote, that won't work.

Try disconnecting the power connection to the device for a minute or so, then plug it back in and let it start back up.  If you're lucky, the ability to control the unit will be restored.

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