Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Quarter Screen Display When Watching Content

When I watch a show it will only show on a quarter of my screen not my whole screen but the movie and tv show listings and the apps are full screen was told to factory reset it after Messing with all the settings to fix the issue now after I factory reset it, it wont go past the roku loading screen it’ll say roku then go completely black. The light on the front just keeps blinking. How do I get it to show on my whole screen and let me in to resign in? 1DE82036-4490-48A9-8DE1-9F445FCEC894.jpeg




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Level 19

Re: Quarter Screen Display When Watching Content

@Angela_lin  Thanks for reaching out here. A few questions and suggestions to see if this helps resolve the issue:

- Have you tried changing your TV's display settings to see if this makes a difference. Different TV brands offer different types of display settings, such as Cinema, Movie, Action, etc. or they offer different display aspect ratio settings, such as Wide, Widescreen, Stretch, etc. Try adjusting these individually during playback to see if this clears up the issue. 

- Have you tried connecting your device to your TV using a different HDMI cable and/or connecting the device to a different HDMI port on your TV? 

- If you connect the device to a different TV, do you see the same issue occurring? 

- In Settings>Display type, try choosing a specific display type option instead of Auto, such as 720p, 1080p, etc. 

With more information, we'll see what other suggestions we can offer. 




Tanner D.
Roku Community Manager
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