Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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garystan1952
Level 8

Prime Video Playback

On my Sharp Roku tv, the graphics for Prime Video don't show. Just the text. I uninstalled the Prime app.....then re-installed it. But the same problem persists. I checked my internet connection, it's okay (I opened the YouTube app, and had no problems). Advice ?

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makaiguy
Community Streaming Expert

Re: Prime Video Playback

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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