Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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AAAAA
Level 7

Power problem with stick

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Is there no customer support phone number for Roku?

Anyway, is there a stick that doesn't need outside power? We used the usb port for one of them on a smaller newer tv and no problem. We used a second one on our older larger tv and after a while we got a message telling us that the usb port wasn't supplying enough power. We are only using it so we don't have a dangling usb cable reaching to the power outlet.

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atc98092
Level 21

Re: Power problem with stick

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No, there really is no useful phone number. 

Yes, every Stick requires outside power. I'm not aware of any power availability via HDMI, so there's no other way to power the device. And yes, many TVs don't offer sufficient current capability via the USB port to power the Stick. Unfortunately, your only option is a cord to the power outlet. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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1 Reply
atc98092
Level 21

Re: Power problem with stick

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No, there really is no useful phone number. 

Yes, every Stick requires outside power. I'm not aware of any power availability via HDMI, so there's no other way to power the device. And yes, many TVs don't offer sufficient current capability via the USB port to power the Stick. Unfortunately, your only option is a cord to the power outlet. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post