Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ROC27
Level 7

Picture cuts in and out after screen safer comes on.

I have just purchased a Roku Ultra, replacing a fire cube. The problem I am having is that everything works as it should, until I turn the TV off for an extended period of time. Once the unit goes into screen saver or standby mode and I turn the TV back on, the screen cuts in and out. When this is happening I notice that is my TV recognize the input as saying Roku 1 , Roku 2 , Roku 3 when it is cutting in and out. Once I unplug it and plug it back in everything works fine again. 

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2 Replies
atc98092
Level 21

Re: Picture cuts in and out after screen safer comes on.

My first suggestion is to try a different HDMI cable, and/or a different HDMI port on the TV.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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ROC27
Level 7

Re: Picture cuts in and out after screen safer comes on.

Thank you that seem to have done the trick

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