Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ROC27
Level 7

Picture cuts in and out after screen safer comes on.

I have just purchased a Roku Ultra, replacing a fire cube. The problem I am having is that everything works as it should, until I turn the TV off for an extended period of time. Once the unit goes into screen saver or standby mode and I turn the TV back on, the screen cuts in and out. When this is happening I notice that is my TV recognize the input as saying Roku 1 , Roku 2 , Roku 3 when it is cutting in and out. Once I unplug it and plug it back in everything works fine again. 

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2 REPLIES 2\
atc98092
Community Streaming Expert

Re: Picture cuts in and out after screen safer comes on.

My first suggestion is to try a different HDMI cable, and/or a different HDMI port on the TV.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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ROC27
Level 7

Re: Picture cuts in and out after screen safer comes on.

Thank you that seem to have done the trick

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