Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

No voice audio in media player, background audio work

I can hear all background sound but can not hear any foreground or background VOICE audio.  Yes - the only thing lacking from audio is any and all voices.  I have reset ROKU and disconnected all power to ROKU, TV, AV Receiver, etc for 1 minute to see if that would help which it didn't.  I also tried all HDMI audio settings in ROKU menu and all had the same problem.  This is a problem that we have been trying to work through for about a month.  I have only seen one post that is close to this problem with no replies by ROKU or community.  When I attempt to post it gets removed by ROKU as sp@m.  Any answers would be very helpful as the ROKUs I have are unusable as they are.  

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