Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

New Roku Express Playing video in top left 1/4 of screen

I have a new Roku Express that is only displaying video in the top 1/4 of the screen. The home screen of the Roku and the home screens of Apps use the full screen but anytime I go to actually play a video it only uses the top left (Netflix, Hulu, amazon prime video, and Disney+). I have restarted the Roku, checked for updates, and unplugged. The TV I have is a Samsung Model #LN40B500p3fxza. How can I get the player to play on the full screen. Is it incompatible and do I need to return it?53F59ACB-5835-4D5E-BD0D-200A26F96EAB.jpeg

 

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