Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Re: Losing Audio While Changing Channels or, in some cases, when an ad appears.

 
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Level 7

Re: Losing Audio While Changing Channels or, in some cases, when an ad appears.

This is John on August 9 2020.  I see the same problem with the audio.  I am watching the news, then it goes to commercial break, when the break completes the video comes back just fine, but with no audio.  Although, I have to say it does not do this 100 percent of the time.  There are occasions when the audio comes back, but most of the time i have to cycle the ROKU to restore.

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Level 7

Re: Losing Audio While Changing Channels or, in some cases, when an ad appears.

8/31/2020. We were watching Roku channel and ad 1 of 4 came on. Black screen then Loading. Never loads. Unplugged HMDI connection. Tried going back to Midsommer Mysteries and resume; no sound but gave picture. Now back to loading and never loads. Tried the * button. Selected off and back to leveling and back to off. Nothing. Went to prime video to watch there. No sound there either. 

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Level 7

Re: Losing Audio While Streaming

i'm having this problem with my ONN Roku TV.  Is there a fix for this?

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