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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GGGman
Level 7
‎10-17-2020 12:39 PM

Latest update Broke Google Play Movies

Latest Roku Firmware Update Broke Google Play Movies.  Everytime I open the app and try to play a movie the Audio Stops and I have to restart my Roku to get it working again.  I have a Roku Premiere+.  Funny thing I can play my purchased movies through Youtube App on the Roku just fine.  Common Roku Update your apps to work with your new firmware.

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3 Replies
BacktotheFuji
Level 8
‎10-17-2020 04:40 PM

Re: Latest update Broke Google Play Movies

Yep, just swapped my Premiere out for a Smart Stick + and it's applied the latest update on first boot.

Google Play Movies starts with just background sound on films (I assume it's not down mixing to stereo for some reason). Out and back in and no sound until a Roku restart.

TV programmes recorded in stereo play fine.

Like you, I discovered that the Youtube channel will play everything fine, however.

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GGGman
Level 7
‎10-21-2020 08:46 PM

Re: Latest update Broke Google Play Movies

Any solution yet? I'm still trying to get Roku to respond with anything

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Blade3119
Level 7
‎01-06-2021 09:42 PM

Re: Latest update Broke Google Play Movies

Press option while watching movie turn volume mode from off to any other setting like leveling or night fixes it every time for every movie for me

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