Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Hulu image too large for screen on Roku Ultra 4k

Has anyone else run into this in the Hulu app? A large number of shows on Hulu are displaying at double size, and only the upper left corner is visible on the TV screen.  Meanwhile all menus, station ID bugs and other overlays are perfectly aligned for a 16x9 4k screen.  I've been on tech support with Hulu, and they can't figure it out, either.  It only happens on the Ultra 4k (I have two Roku 3s on which Hulu functions just fine) and it only happens on Hulu. Any ideas?
12 Replies
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Level 7

Re: Hulu image too large for screen on Roku Ultra 4k

I have the same issue. It is usually preceded by the audio and video being severely out of sync. Then when restarting the video to try to sync I get the grossly oversized image problem.
It also seems to only happen with specific videos, one in particular is NYPD Blue
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Level 9

Re: Hulu image too large for screen on Roku Ultra 4k

Scary...so glad I never upgraded my Roku 3 to the Ultra and cancelled Hulu after the free trial. The fact that Hulu doesn't support Roku for surround sound is staggering in itself
Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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Level 19

Re: Hulu image too large for screen on Roku Ultra 4k

Thanks for the notes here. A few additional questions to help better understand what you are experiencing: 

- Does this issue occur in any other streaming channel on your Roku device, such as Netflix, Hulu, YouTube, etc.? 
- What specific brand & model of TV is your Roku player connected to? 
- When did you first notice this issue occurring? 
- Have you tried changing the HDMI cable or port in use to see if this resolves the issue? 
- In Settings>Display type, what display resolution is currently in use? If you try changing this option to something different, does the issue persist? 

With more information, we can continue looking into this further from there. 

Thanks,
Tanner
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Level 7

Re: Hulu image too large for screen on Roku Ultra 4k

Sorry I did not see your post. 
I have only noticed this problem with Hulu.

TV is a Samsung QN65Q6FNA using Roku Ultra

It has been occurring for months

Yes I have changed the cable and HDMI port

Display type is set to Auto and it using 4K HDR at 60Hz HDCP 2.2

This only occurs with the. Ultra attached to the Samsung, it does not happen with my 3 other Roku models.  Also the problem never happens if I use my Amazon Firestick to stream Hulu on the Samsung

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Level 7

Re: Hulu image too large for screen on Roku Ultra 4k

it just started.....why is picture larger than the screen 

 

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Level 7

Re: Hulu image too large for screen on Roku Ultra 4k

I have had my roku for well over a year.   Had Hulu for 3 months now.  Never till tonight have I seen the picture larger than the screen ?    I know that there is a lot of competition between hulu tv and Utube tv..... i am hoping that one is not affecting the other.   We had this in the 90s between Microsoft and apple.....  im not up for another decade of bugs.   So what do I go to settings and do what

 

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Level 7

Re: Hulu image too large for screen on Roku Ultra 4k

Mine happens all the time with only Hulu. After coming back from ads it’ll display the top left corner. Sometimes if I exit out of the show and go back, it’ll reset. But sometimes it doesn’t. Very frustrating - especially when watching shows with subtitles, you can’t see any of it. 

Any suggestions on how to fix it? 

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Level 7

Re: Hulu image too large for screen on Roku Ultra 4k

I just removed Hulu from my program list, then went back to the beginning and put it back in. It solved the problem for me!

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Level 7

Re: Hulu image too large for screen on Roku Ultra 4k

I just removed Hulu from my program list, then went back to the beginning and put it back in. It solved the problem for me!

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