Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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dstarpro
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

They must still be "working in it", because it's been happening to me, and they have no solution. One rep denied that it's a known issue and tried to blame my ISP. So glad I'm paying all this money for nothing. 

RokuMary-F
Roku Employee
Roku Employee

Re: Hulu Live not pausing, rewinding or fast forwarding

Hi @dstarpro,

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 
You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,

Mary

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Inda_kay
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

The “work” continues, as I have frustratingly noticed that I cannot do this either. Very frustrating as I transition to full streaming. 

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dstarpro
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

It seems to work whenever it feels like it - I can't count on it. It also freezes, and skips. Hulu has blamed my ISP, the individual apps, and even the individual channels, for the problem. They never take any responsibility, and keep insisting that "no one else has this issue." Why am I psying you a c-note a month again, Hulu? Time to give that business to your competitors. Maybe if enough of us do so, you'll be motivated to correct the glitch. 

beestung
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

For what it's worth, I cancelled Hulu Live TV (no commercials) because of this issue with NFL, went to Google TV and never looked back. It was completely unusable with Hulu - I would try to fast forward or rewind for 10 seconds and it would kick me back 15 minutes and force me to watch 4 minutes of commercials. If I did, then tried to FF back to where I was, it would repeat this process. I noped out. Using a Roku Ultra something or other.

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KimInWis
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

Yep, I want to dump YouTubeTV and am trying Hulu.  This pause, rewind, forward thing is a deal breaker. Gonna look for something else.

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DJ0874
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

I'm having the same issue, but it just started happening within the last few weeks. Its ridiculous cant even use the restroom as it only stays paused for about 15 seconds 

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KimInWis
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

Yep, I dropped Hulu and went to FUBO.  I like their menu/guide Much better than Hulu. Also Hulu was whining that Roku wouldn't put their ads first on menus or use customer data the way they wanted and pulled their app so new Roku users can't download it. Big Tech. Also, it's just a matter of time before they pull their app from current customers.  Check out FUBO, you might like them. Oh, and I don't have any problems pausing/starting, etc..

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu Live not pausing, rewinding or fast forwarding

Hello @DJ0874

Thanks for the post.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to Hulu support directly to report the issue and for further help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact their support here: https://help.hulu.com/s/?language=en_US

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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chris0202
Level 7

Re: Hulu Live not pausing, rewinding or fast forwarding

Roku should tell Hulu that their app is in jeopardy of being pulled until the issue is resolved. Maybe that will make them fix it.

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