Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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dmcay9
Level 7

Hisense Roku TV black screen with audio

Hisense 4k UHD Roku TV, turned it on tonight and only has a black screen. I did the remote sequence to reboot/restart the TV and it did not solve. I unplugged the TV for 30-60 secs and it did nothing. I unplugged for longer, about 10 minutes, it did nothing. But instill have audio, i can hear the menu when trying to navigate. Had the TV for only about 1.5-2 years.. 

 

Thanks

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