Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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patbruner77
Level 7

GREEN SCREEN

During device playback the screen will display solid green for approximately 5 seconds then switch to normal. This will occur somewhat sporadically but typically will repeat every 5-7 minutes. I've been experiencing this problem for quite some time now. I've read as many forums and help topics as possible and researched HDCP. I have purchased new cables, shorter cables, eliminated cables and peripheral equipment, i have updated, restored and reset everything possible. My latest attempt was to eliminate the ROKU device. I replaced it with an Apple TV and guess what, no more green screen problems. Through a lot of investigation I tracked the initial problem down to an automatic upgrade my device went through some time ago which is about the time the problem started. I'm not really seeking any help but more venting my frustrations. I have spent more money in problem solving than I just buying another streaming platform. I hope ROKU solves this problem as it seems as though a simple software push would cure it, unfortunately as much as I've enjoyed and promoted this streaming platform I do believe our relationship has come to an end.

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2 REPLIES 2\
rjcarrington
Level 7

Re: GREEN SCREEN - Same problem!

YES! We have had our Roku tv for just one week, and the green screen has already happened at least 3 times. It's so frustrating! I have to reset my device in order for it to work again. There has to be a solution to this...

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RokuMary-F
Roku Employee
Roku Employee

Re: GREEN SCREEN - Same problem!

Hi @rjcarrington,

Thanks for posting in the Roku Community!

For more help and assistance with this type of issue, you'll need to get in touch with the manufacturer of your Roku TV. You can locate their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro... 

Please keep us posted on what you find out.

Best regards,
Mary

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