Playback Issues - Audio/Video & Power

[Sp743]

I just bought and set up the Roku express. Internet connection states “excellent” and it is fully updated. Every time I try to use Hulu or Netflix I get an error code and it will not play either app. I have returned and exchanged my Roku in hopes that would resolve the solution but it is still not working 

[2094ap]

I’m having the same issue! Hopefully someone here can help us since there is no phone number to call. 

[Sp743 · Accepted solution]

The first time I checked there was no update but I went back and checked again for the update and there was one. I updated and it is working now 

[2094ap]

Thank you! It worked