Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Distorted Double Image in Green

Sometimes when I switch the TV input to view my Roku I see the Roku home screen duplicated side by side, out of proportion, and with heavy green tinting (as if it's lost other colors). System restart fixes the problem. Have no idea if this is my TV or the Roku. How can I start troubleshooting this?
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8 Replies
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Level 8

Re: Distorted Double Image in Green

"JeffOnWire" wrote:
Sometimes when I switch the TV input to view my Roku I see the Roku home screen duplicated side by side, out of proportion, and with heavy green tinting (as if it's lost other colors). System restart fixes the problem. Have no idea if this is my TV or the Roku. How can I start troubleshooting this?

In your two posts this morning, you describe two completely different issues and ask how you start to troubleshoot those issues.

A good start would be to provide some information on your setup, so someone might have a chance of providing you some assistance.

Please refer to the "When reporting issues" post at the top of the page.
Please attempt to maintain a thin veneer of civility.
Remember, you are speaking to strangers on the internet,
not your own family at home.
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Level 7

Re: Distorted Double Image in Green

My Roku Express just started doing the same thing. I can be watching the TV all day, but once it goes into sleep mode or is switched off. I tried to research the issue or get support from the Roku page with no avail. Did you resolved the issue? Do you have any suggestions?
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Level 8

Re: Distorted Double Image in Green

"MyTV" wrote:
My Roku Express just started doing the same thing. I can be watching the TV all day, but once it goes into sleep mode or is switched off. I tried to research the issue or get support from the Roku page with no avail. Did you resolved the issue? Do you have any suggestions?

A good start would be to provide some information on your setup, so someone might have a chance of providing you some assistance.

Please refer to the "When reporting issues" post at the top of the page.
Please attempt to maintain a thin veneer of civility.
Remember, you are speaking to strangers on the internet,
not your own family at home.
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Highlighted
Level 7

Re: Distorted Double Image in Green

I searched the forum for answers regarding the green screen which appears to be a common issues. Also I cannot find any thread or post titled When reporting issues

I have all default settings. Nothing had changed since the unit was installed.
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Level 21

Re: Distorted Double Image in Green

"MyTV" wrote:
I searched the forum for answers regarding the green screen which appears to be a common issues. Also I cannot find any thread or post titled When reporting issues

I have all default settings. Nothing had changed since the unit was installed.

When reporting issues...
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Distorted Double Image in Green

Only one HDMI input on TV.  Bought HDMI to component video converter.  Roku Express HD HDMI input to converter produces side by side duplicate images.  Direct TV HDMI input to converter produces proper single image.  Why does Roku input do this?  Can't find any settings that change this double image on Roku settings.

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Level 7

Re: Distorted Double Image in Green

Roku auto detect said both 1080p and 720p were acceptable with my old Samsung HDTV usinf the HDMI to component video converter.

When I forced the input to 720p, the double image disappeared and the system with the HDMI to component video works perfectly.  I believe the converter prevents the Roku auto detect from accessing the TV and it is "fooled" into using the higher resolution setting which generates the double side by side image.

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Highlighted
Level 7

Re: Distorted Double Image in Green

I have the same problem using a Roku Soundbar (purchased 6/2020) and a Sony Android TV.

Happens intermittently on start-up.  Can be recovered by re-detecting the display in settings. 

Tried different resolution setting as well as Display Detect on Roku setup. 

Tried HDMI (w/optical for sound) and HDMI/ARC.  Same issue on both.

Found multiple reports of this problem but no solutions.

 

Anyone have idea?

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