Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jwa757
Level 7

Close Captioning Doesn't Work on Amazon "Expanse" Season 5

My closed captioning works fine on all Amaazon and Netflix..  I watched the last two episodes of Amazon's Season 4 Expanse and it worked fine.  When I went to Season 5, started episode 1, pressed the option key, the screen went all the way back to the home screen.  I rebotted and it happened multiple times.  I also changed settings to option of closed captions always on.  I have an amazon fire TV stick and season 5 captions work fine.  I am using a roku 1 because it is connected to an analog TV.