Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GTheut
Level 7

Blurry, poor picture quality on Roku Express

Solution to blurry playback picture: In your Roku settings, go to "display types" and change to 720. 

Background from non-tech guy: I recently cut cable and was disappointed with Roku Express picture quality on my 1080 plasma screen. YouTube TV live programming like NFL games on Fox and NBA on ESPN were particularly bad. So bad, I couldn't see the basketball or numbers on players. You could see the picture trying to resolve and alternate between super blurry and blurry. HBO and Hulu were also nowhere near the HD I was used to with cable. I combed the forum and FAQs but couldn't find anything. Customer service always focused on connection/wireless. My connection was strong and 18" from the router. They convinced me that I'd just have to get used to it. The problem turned out to be the signal from the station. My Roku was continually trying to bump it up to 1080, but the signal from the station wasn't strong enough or had too much traffic (not a tech guy) so it was horribly blurry. When I switched to 720 (Roku settings>display types), the picture improved dramatically. For the first time, I now have HD and it looks as good as cable. I have to believe that 4k is having the same issue. You might have a 4k or 1080 screen, but if the signal isn't strong enough, it doesn't matter.
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7 Replies
Tajson
Level 8

Re: Blurry, poor picture quality on Roku Express

"GTheut" wrote:
Solution to blurry playback picture: In your Roku settings, go to "display types" and change to 720. 

Background from non-tech guy: [...] The problem turned out to be the signal from the station. [...] but if the signal isn't strong enough, it doesn't matter.

Wise words! You have to consider the entire chain of streaming and adjust to one's unique situation. Smiley Happy
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mcstock00000
Level 7

Re: Blurry, poor picture quality on Roku Express

cold reboot / hard reboot - whatever you want to call it, unplug the device (stick, smart TV, etc) and plug it back in. this is a recurring problem we've had with roku with certain channels from time to time, apparently the roku brain gets a bit scrambled and a really good picture starts to look like mush. roku support kept insisting it was a 'content' issue but would not define what they meant, even though the 'content' was fine on one device but not fine on another device on the same network at the same time. i also talked to the channel provider, they acknowledged this is a known issue with roku that they are investigating, however, i really don't see it as a provider issue since it happens on one device at a time and is resolved with power down. 
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dave4881
Level 7

Re: Blurry, poor picture quality on Roku Express

Same problem here with my Roku SS+.  This is my second Roku streaming device.  And it is the 2nd one that will go in the TRASH.  I will buy an Apple TV and leave my Roku problems where they belong.......... in the trash!
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jeffrok
Level 12

Re: Blurry, poor picture quality on Roku Express

"dave4881" wrote:
Same problem here with my Roku SS+.  This is my second Roku streaming device.  And it is the 2nd one that will go in the TRASH.  I will buy an Apple TV and leave my Roku problems where they belong.......... in the trash!


Or.you could ask for help with th problem..

If there's a blurry picture, there's a chance you have wifi interference or a slow internet connection. Getting an Apple TV will probably yield the same problems.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Re: Blurry, poor picture quality on Roku Express

Ok mine just started doing that after being very crisp and clear. I was watching a basketball game on tnt (Akron Ohio) it was so blurry so I went to “live tv” then clicked on the arrow button at the bottom of the screen the clicked on more ways to watch then clicked on the highlighted blue choice and it said 2am view I clicked on that and vòila !! It’s crisp and clear!!!!
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AnnaTa
Level 7

Re: Blurry, poor picture quality on Roku Express

I've had a ROKU since 2013.  I was starting to have trouble with the old one on YoutubeTV Live, so I replaced it with a new express.  Problem I have now is that I have to restart it when I turn it on after it has been turned off.  I've never had to do this before so it is a little frustrating.  I just wondered if I was doing something wrong.   hopefully this won't continue to happen.

 

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LisaO
Level 7

Re: Blurry, poor picture quality on Roku Express

I had a 2016 Roku Stick. No problems whatsoever. I got an email from Roku saying, we see you are using a "classic roku player that is many generations behind", and basically told me to get a new one because after Nov 15 there would be no more updates or support. There was a link to "upgrade" to a 2019 Roku Express for a discounted rate. The total was $24. I have had great experiences with Roku so I bought it and plugged it in. I also threw away the box (big mistake!). This thing is GARBAGE. Completely unwatchable between the pauses for buffering and the blurry, pixelated picture quality. I have tried setting it to 720 with zero change. I am so pissed that I can't return this piece of trash. The problem is NOT my connection or the channels. If I plug in my stick it once again works perfectly except for not allowing me to have Apple TV. I don't know what to do. Do I throw even more of my hard earned cash at a more expensive Roku product, or cut my losses with the company and go with an Apple or Amazon product? Roku definitely led me to purchase this piece of poo.  I was naive enough to trust the company's recommendation , and the trust is kind of broken.  

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