Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 8

Audio randomly cutting out

To preface, I have tested this using my television speakers alone and my soundbar with multiple apps (PBS, Hulu, Netflix and Prime). My audio is randomly cutting out in all combinations and I cannot figure out what to do. I could watch for twenty minutes and all of a sudden the audio goes out for ten seconds.

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3 Replies
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Level 8

Re: Audio randomly cutting out

So, I can't get help from Roku and no one in here can give me a hand? Maybe it's time to go with Apple. I'll use my PlayStation until then.

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Level 7

Re: Audio randomly cutting out

We are experiencing the same issue. I would really like an answer to the problem myself! 

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Level 7

Re: Audio randomly cutting out

exactly my issue but you can't talk to anyone at ROKU 

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