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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Cece4me
Cece4me
Level 7
‎11-07-2018 07:59 PM

Audio but black screen for video.

TV operates correctly with other video equipment. But with Roku I have audio, program icons, timer circles, video frames—-everything but video. I have unplugged everything including TV, waited 5 minutes and plugged back in, changed batteries in remote, rebooted, reset to factory settings, checked internet and WiFi connections. Problem began suddenly with no changes made to TV. Only other curiosity is that Roku turns on with TV rather than with remote.
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23 Replies
steelersrule
steelersrule
Level 7
‎11-07-2018 09:58 PM

Re: Audio but black screen for video.

More info needed.

Which ROKU do you have?

Connected to HDTV with HDMI?  Trying to watch 4K content, or no video at all?  

Connected to your ISP via ethernet(hardwired), or WiFi?

Could be your HDMI cable, but I doubt it...
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Cece4me
Cece4me
Level 7
‎11-07-2018 11:11 PM

Re: Audio but black screen for video.

I have Express operating with WiFi. This is occurring with any movie or TV stream via Netflix, Roku, Prime etc.
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atc98092
atc98092
Level 13
‎11-08-2018 05:07 AM

Re: Audio but black screen for video.

Need to know the TV make/model as well to determine if it's a resolution recognition issue. 

Do you see the Roku boot screen when first powered up? Do you see anything (menus, home screen)? Also, Except for players that connect to a USB power source on the TV (like a Stick), your Roku is always powered on. It is waking from sleep mode when you first use it, not powering on.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Cece4me
Cece4me
Level 7
‎11-08-2018 09:12 AM

Re: Audio but black screen for video.

It is A JVC I’Art Pro. I can see everything (home screen, index listings, the video progression line, even the video frames beneath the ptogression line.). I can see everything I have seen before except when the video starts the screen turns black except for the progression lineI. It is an older JVC connected to Express with The RCA cable that came with Express. I cannot find a resolution adjustment.
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RokuShawnS
RokuShawnS
Level 10
‎11-08-2018 09:43 AM

Re: Audio but black screen for video.

Please post your Serial Number/DeviceID as well as the current firmware version and build number.

Thanks!
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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Cece4me
Cece4me
Level 7
‎11-08-2018 09:46 AM

Re: Audio but black screen for video.

Of the TV or Roku device?
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RokuShawnS
RokuShawnS
Level 10
‎11-08-2018 09:48 AM

Re: Audio but black screen for video.

Roku Device.  Settings > System > About.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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jeffrok
jeffrok
Level 11
‎11-08-2018 09:59 AM

Re: Audio but black screen for video.

To me, it sounds like you're set to an incompatible resolution.. go into the Roku settings and change the resolution to 720p and see if that resolves it. It may be trying to run at 1080p and your TV isn't capable.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Cece4me
Cece4me
Level 7
‎11-08-2018 10:01 AM

Re: Audio but black screen for video.

Do not see a resolution setting under settings
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