Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Amazon Prime Video low resolution?

Hi. Just had delivery of my 4k Roku stick. Everything works great apart from Amazon Prime Video. As soon as I open the app, the resolutIon seems to drop to standard definition quality and all the text becomes blurred. Really don't understand what the problem is? To reiterate, it's not just video content, but the entire menu is blurred and low quality. I have very fast Internet and all the other apps (youtube, netflix etc) are fine, as is Prime Video when I access it through my other devices. I've tried a reset but that didn't do anything...

Thanks

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