Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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richardamsu
Level 7

wireless internet not being received by ROKU TV

My barely one year old ROKU TV has stopped connecting to my wireless internet.

I have tr

Turning off and turning on the TV

Resetting my router (twice)

Confirming I have internet on all my other devices

I have a google chromecast because Roku for some insanely stupid decision will not support HBO Max.  I have been able to use this as a workaround but it's stupid to have to do this.  Anyone know why this stupid piece of **bleep** TV doesn't work.  I am almost 100% convinced I wasted my money.  I **bleep** sure would not recommend Roku.  This "customer service" is just shouting into a void.

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makaiguy
Community Streaming Expert

Re: wireless internet not being received by ROKU TV

No guarantees, but this has always worked for me when I've needed to re-establish the WiFi connection on a Roku device:

Reboot your router (Yes, do this even if your other devices have no problem finding and connecting to your network.)

When your router comes back up, restart your Roku via:
Separate Roku device: Settings > System > System restart
Roku TV: Settings > System > Power > System restart

Reconnect to your network via Settings > Network > Set up connection

If this still doesn't work, try pulling the power plug on your Roku for a minute or so then plugging it back in. When it's finished restarting, try to reconnect the network again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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