Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Thank you for this reply. I see so many entries without any answers. So I abandoned my Netgear extender and replaced it with the TP link extender. Somehow that seemed to work. Roku now connects to the Wi-Fi extender. But it doesn't seem to be the TP link extender. Puzzling. Now I have a better and more reliable signal.
So ... Roku needs to address this problem.
And to be honest I'm really tired of acronyms. I'm still not entirely certain of the difference between an extender and a MESH Wi-Fi set up.
The main takeaway is that a WiFi Extender pulls some tricks with the older IEEE 802.11 wifi protocols to allow multiple points for your devices to connect, whereas a WiFi Mesh setup uses the IEE 802.11s protocols specifically designed for multiple points of connection.
I suspect the Roku networking stack and the Netgear extenders have interpreted the older IEEE 802.11 specs differently and they just don't interoperate.
I have a Roku TV model 32S327, a year or two old and yesterday I installed a Rock Space wifi extender. The TV would not connect to the extended network. I called Roku technical support and they had me do a hard reset on the TV by holding down the power button for 15 seconds with the TV unplugged. When I powered back on it successfully connected to the 5G extended network!
I hope this may work for other Roku devices that are plagued by this problem.
When you perform a factory reset on your Roku device, all channels and the account linked to the Roku device will be removed. Please be aware that the Roku channels are linked to your Roku account and not the Roku device itself.