I just bought a Roku Stick+ and I am unable to set it up due to it always failing the software update step right after selecting my default language. I have verified my internet is working on multiple other devices, and have tried multiple WiFi networks, but same error 005. This means I basically have a useless stick at this point.
I am having the same problem except that the error code is 003. I do not have a mobile hot spot and can not connect to someone else's wifi. Is there anyway I can talk to someone about this. I have looked for a tech support phone number and cannot find one. Also after reading through other peoples issues I am quite disheartened about even using a Roku. We got Disney+ then found out we can't watch it with out a stick, then we buy the stick and haven't been able to get anything to work.
Thanks for the inquiry.
Try taking a look here for more tips about troubleshooting that network error code: What should I do if I cannot connect to my home network or the internet?
We recommend rebooting both your wireless router and your Roku device.
If you are unable to connect your device to an alternate network or mobile hotspot, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.