Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku premier

I have had my roku for a few years and all of a sudden it reads not connected to internet and the white light is flashing as it does when not connected. I went through the regular steps and reconnected the internet But it continues to not except our password but it shows our access account is listed. The info I put in is correct but our roku will not connect to our internet?? I have tried unplugging and connecting remote to roku twice. SOS please let me know what I can do..

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1 Reply
Roku Employee
Roku Employee

Re: Roku premier


Thanks for letting us know about the issue that you are experiencing.

We recommend rebooting both your wireless router and your Roku device. Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot. If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password to see if that resolves the connection issue.

For some wireless troubleshooting tips feel free to visit our support page here: Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted with what you find out.


Danny R.
Roku Forum Moderator
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