Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku not connecting to remote or remote app

I've been having problems with my wifi for 2 weeks now and someone was able to come out and fix it today. I'm having problems connecting my Roku to the new wifi. When I got back, I noticed my remote isn't working, so I can't use that and the remote app won't work unless its on the same network. How do I connect my Roku to the wifi without using a mobile hotspot (I tried that too).

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Community Streaming Expert

Re: Roku not connecting to remote or remote app

First, try a set of new fresh batteries in the remote even if you think the batteries are fine.  If it still doesn't work, can you set up the new Wi-Fi to match the old Wi-Fi that the stick is trying to connect to - same frequency (2.4GHz vs 5GHz), SSID/network name, and password?

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