Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Saltz9001
Level 7

Roku can’t find SSID

My Roku can’t find my wireless network, but the access point is visible to other devices in the same location. I have an Ubiquiti Unifi Ap-AC Wireless Access Point.

I’m pretty sure it’s a Roku express. Are there any specific settings that I need to set on my AP to allow the Roku to find the SSID. 

I also tried manually entering the SSID  and it still would not connect. Are there unsupported encryption standards?

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renojim
Community Streaming Expert

Re: Roku can’t find SSID

Does that AP support 2.4GHz?  The Express will only see the 2.4GHz band.

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Saltz9001
Level 7

Re: Roku can’t find SSID

Yes it does. 

WLAN AP Config.PNG

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renojim
Community Streaming Expert

Re: Roku can’t find SSID

It may not like the ?.  Try changing the SSID to something simple.

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