Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Saltz9001
Level 7

Roku can’t find SSID

My Roku can’t find my wireless network, but the access point is visible to other devices in the same location. I have an Ubiquiti Unifi Ap-AC Wireless Access Point.

I’m pretty sure it’s a Roku express. Are there any specific settings that I need to set on my AP to allow the Roku to find the SSID. 

I also tried manually entering the SSID  and it still would not connect. Are there unsupported encryption standards?

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6 REPLIES 6\
renojim
Community Streaming Expert

Re: Roku can’t find SSID

Does that AP support 2.4GHz?  The Express will only see the 2.4GHz band.

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Saltz9001
Level 7

Re: Roku can’t find SSID

Yes it does. 

WLAN AP Config.PNG

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renojim
Community Streaming Expert

Re: Roku can’t find SSID

It may not like the ?.  Try changing the SSID to something simple.

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abaran92
Level 7

Re: Roku can’t find SSID................

Did you ever figure this out? I had the same problem with my two Roku TVs back in April. I reverted my access points back to the previous firmware and everything was fine again.

I just now decided to try the latest UAP firmware assuming there was a bug and that it was fixed, but the issue still exists. I’m hoping to figure it out before I just revert back to the old firmware once again.

i’m convinced it’s not an issue with Roku, but with UniFi network.

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Lerrissirrel
Level 7

Re: Roku can’t find SSID................

Ever manage to sort this out?  I have, what sounds like, the same problem at the latest 5.x firmware for AC-PRO and IW.  There's some reference to it on the ubiquiti forums too, but no concrete fix other than downgrading firmware.

 

It seems that the problem is limited to the first SSID.  My Roku Expresses can see subsequent SSIDs.  The setup all worked in the past.  I did not realize this broke as my Roku's picked up one of my other SSIDs and kept working.  I only noticed since the one it picked up was a "guest" network so the Roku app on my phone stopped being able to find it.

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abaran92
Level 7

Re: Roku can’t find SSID................

Yes, its working now. Sorry, should have posted an update here.

Really, I don’t know what the issue was, but I just created a new test SSID, and the Rokus saw it, so I then proceeded to basically re-make my SSIDs, same name and all, and deleted the original ones. Idk what ubiquiti changed but those old original SSIDs seemed to be the issue. I checked and compared all settings, they were the same, so I’m not sure what the difference is with the newly created SSIDs, but they work and the Rokus see them.

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