Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have had my Streaming Stick Plus for over a year. I have BT Fibre with a Super Hub.
The hub is next to the TV the stick is plugged into so signal is not a problem. The stick is in the back of the TV.
The WiFi is incredibly unreliable and I am having to frequently reboot the device to get a stable connection.
The WiFi is always there if I search on network settings but it will connect, drop out repeatedly and sometimes just not connect at all. To be clear if I search for the WiFi network it is always there.
The odd thing is that every other device in the house remains connected which includes two older Roku Expresses. It's only the stick which has problems.
Sometimes unplugging the Roku Stick power and rebooting won't even sort the problem. I've moved the stick into different HDMI ports but am at a loss at what to do.
I have ordered the free extender but I've no idea whether or if that'll make a difference.
It is frequently taking up to 20 minutes of rebooting to get a stable connection. It can be annoying as in that time it will say connected but then when I open an app it will disconnect and say I am offline.
I am at a loss at what to do and am on the cusp of getting a new device but these persistent issues are putting me off Roku and lately the disconnects have got more frequent and longer.
The only other thing of note I do is that I turn off the Roku and TV so as not to leave devices on standby.
Anyone any ideas at all? Is it a faulty device? I can't stomach risking another Roku when there are other devices available. Really frustrated and disappointed.
I don't know if this is the problem, so I'll just throw this out there.
The only thing I can think to add is that, although this doesn't sound like it makes sense, you can actually be too close to a wifi router and have too strong a signal to get a solid connection. Plus, with a Streaming Stick Plus, you've got a Roku that has greater wifi sensitivity and range than most Roku units.
Also, remotes for the stick models communicate via wifi directly, not through your network, so being that close to the router may be overpowering and interfering with the remote signals too.
If you have the freedom to increase the distance between the router and the Roku stick, try moving things around a bit and see if it helps. Wifi is weird - sometimes moving things only a couple of inches can make all the difference. If your router has moveable antennae, try repositioning them a bit to see if it changes things. You might also try putting something between the router and Roku to try to block/absorb the signal a bit, like a couple of thick books.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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@makaiguy so far so good. I wanted to wait a few days to respond. I put the long cable in (ordered from Amazon 1.8m) and dragged Roku as far away from router as I could. Been in place since Saturday and no issues since.