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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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KristenA1
Level 7
‎05-17-2020 05:10 PM

Roku Frozen on WiFi Screen

Hi- I just purchased my Roku Express and in the middle of set-up my WiFi went down. Now I’m frozen on the wireless connection screen and it just says “Checking”- I’ve unplugged it several times and it keeps returning to this screen. HELP!

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atc98092
Level 21
‎05-18-2020 08:05 AM

Re: Roku Frozen on WiFi Screen

Since you were still in the setup mode, there's nothing to be lost by doing a hard reset on the Roku. There should be a small hole near the other connections, and in that hole is a recessed reset button. With the Roku powered on, press and hold the reset button for a minimum of 30 seconds. Not one second less. This resets the Roku to as shipped condition, and should allow you to start the setup from the beginning.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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