Network - Wireless & Wired Connections

[LouHosman]

I recently purchased a few Roku Expresses when I switched from Uverse to Xfinity for cable and internet so I could avoid the cable box rental fees.  So far I'm able to use most of them with no problem, but I have one finicky Express that constantly drops the internet connection.  

When I run the wireless check, the wifi connection is always excellent, it just says that there is no internet connection.  I've unplugged/plugged in everything at least a few times, looked for firmware updates, etc. and haven't had any luck.  Does anyone have any suggestions, or did I just get a bad Express?  

[jaxxroks]

Exactly happened to me with the premiere but no problem with any other earlier models. I was thinking maybe because my TV was too outdated so I returned it for the express same thing happened. I found this forum and pm roku tanner d and it totally helped. Once in a great while it buffers. Last nite the internet thing happened so I went to system and updated and turned it off and then it worked good

[LouHosman]

Thanks,

I don't think it's my TV.  It's an oCOSMO (Sceptre) that's a couple of years old, but I can't think of why that would interfere with the internet connection if wifi is good.  What were the steps you took to alleviate the problem?  

I neglected to mention in my op that my wifi router is a TP-Link AC1200.

[atc98092]

Sometimes with WiFi just moving the device a few inches can make a marked difference in connection. In particular, try moving it a little further away from the TV, and maybe higher or lower from its current position. At 2.4 GHz, the radio wavelength is quite small (we're talking under 5 inches), so placement can really change things. 

[LouHosman]

"atc98092" wrote:
Sometimes with WiFi just moving the device a few inches can make a marked difference in connection. In particular, try moving it a little further away from the TV, and maybe higher or lower from its current position. At 2.4 GHz, the radio wavelength is quite small (we're talking under 5 inches), so placement can really change things. 

Thanks,  but it's not the wireless signal, which is always good.  My Express isn't more than 20 feet away from my router.  When I run the network check, the signal always gets a green checkmark right away, but the internet check fails.  For some reason, it just refuses to recognize the internet connection.  

[atc98092]

Sorry, overlooked that part.  ops: You might try a Network Connection Reset. It's somewhere in the Settings menu, under advanced settings if I remember correctly. This dumps all stored network connection information so you can try again with a clean slate. But yes, it could be defective as well. 

[RokuTannerD]

@LouHosman

Have you also rebooted your wireless router by unplugging it from power for a minute, then trying to connect again? 

I would recommend contacting your ISP to ensure that your wireless router is broadcasting a 2.4GHz Wi-Fi network, and ask for assistance in changing the wireless broadcast channel on your router. This may help eliminate wireless interference and improve your device's ability to connect. See more here: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

Please keep us posted! 

Thanks,
Tanner

[LouHosman]

"RokuTannerD" wrote:
@LouHosman

Have you also rebooted your wireless router by unplugging it from power for a minute, then trying to connect again? 

I would recommend contacting your ISP to ensure that your wireless router is broadcasting a 2.4GHz Wi-Fi network, and ask for assistance in changing the wireless broadcast channel on your router. This may help eliminate wireless interference and improve your device's ability to connect. See more here: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

Please keep us posted! 

Thanks,
Tanner

Thanks, yes my router supports 2.4 GHz and 5 GHz.  I have three Roku Expresses and one Streaming Stick+ and they're the only things connected at 2.4; everything else is on the 5 GHz.  This is the only one that has trouble.  It's a BYOD router so I'll have to see if I can change the wireless broadcast channel myself.  

[RokuTannerD]

Thanks for the extra info. If changing the channel doesn't resolve the issue, I'd suggest trying to connect to a different router/AP to see if you encounter the same issue, such as a mobile hotspot. 

Cheers,
Tanner